Even with the best intentions on both sides, disputes between homeowners and tradespeople do happen. Work that doesn't meet expectations, jobs that overrun, or disagreements about what was agreed — these situations are stressful, but there are clear steps you can take.

Start with a direct conversation

Most disputes can be resolved by talking directly with the tradesperson. Explain clearly what you're unhappy with, what you expected, and what you'd like them to do about it. Keep the tone professional — you're more likely to get a good outcome if the conversation doesn't become adversarial.

Put it in writing

Follow up any conversation with an email summarising what was discussed and what was agreed. This creates a record and often prompts action. If the tradesperson doesn't respond or disagrees with your account, you have documentation to refer back to.

Use their trade body or scheme

If the tradesperson is a member of a trade body — such as Gas Safe, NICEIC, or a builders' federation — you can raise a complaint through that organisation. Many schemes have formal dispute resolution processes and can put pressure on members to resolve issues.

Consider alternative dispute resolution

If direct negotiation fails, alternative dispute resolution (ADR) — such as mediation — can be a faster and cheaper route than going to court. Citizens Advice can help you understand your options.

This advice is provided for general guidance only and does not constitute legal or professional advice. Always consult a qualified professional for your specific situation.